Maintenance
Reports, tickets and tracked interventions
From report to resolution: every fault becomes a ticket with photos, priority and a linked room, assigned to the right technician and tracked step by step until it is closed.
What you gain
- No report lost
- Faster interventions
- A fully tracked history
Key features
Tickets with photos and priority
Title, description, category, room and photos from the phone; priority up to “Blocking”.
Technician assignment
Assign the intervention to a technician; each one sees their own tasks.
Statuses and timeline
Open, in progress, resolved, closed — with a history of comments and events.
Push & Telegram notifications
Alerts on creation, assignment, resolution and reopening.
Use-case scenarios
Bathroom leak: from attendant to technician
The attendant reports a leak in room 305 from her phone, with two photos and High priority; the director assigns it to a technician, who gets the notification, sets the ticket to “In progress”, repairs it, attaches a photo and closes it with resolution notes. Everything stays in the timeline.
Blocking Wi-Fi and reopening
A Wi-Fi fault is opened as “Blocking” and goes to the top of the list; the technician resolves it, but the issue returns: the ticket is reopened from “Resolved”, with comments and notifications keeping everyone aligned until the router is replaced.
Features in detail
Reporting & tickets
- Quick creation with title, description, category and room/area
- 9 categories: plumbing, electrical, HVAC, appliances, furniture, structural, cleaning, IT, other
- Multiple photos from the phone (camera or gallery), with a gallery in the detail view
- Link to the room/area and to the reporter
Priority & statuses
- Priority: low, medium, high, blocking (always at the top of the lists)
- Statuses: open, in progress, resolved, closed, with reopening
- Resolution notes on what was done
- Tabs per status with counters and sorting by priority
Assignment & roles
- Assignment to a technician (maintenance role)
- Each technician sees their own tasks; attendants see their own reports
- Granular permissions for management, supervisor, housekeeping and maintenance
Collaboration & tracking
- Comments and a timeline with system events (status change, assignment, photos)
- Push and Telegram notifications on creation, assignment, resolution and reopening
- Full-text search and filters by priority, category and status
- Open maintenance also visible in the Housekeeping dashboard, per room
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