Features
Everything you need to run hospitality
Specialised operational modules on a common, secure, multilingual platform. Pick the right ones for your property.
The operational modules
Planning & Tableau
Interactive tableau: cleaning status, shapes for arrivals/departures, early/late and day use, customisable presets, check-in with keys and luggage, OCI and Privacy Shield.
DiscoverHousekeeping
Real-time room status, a mobile list for attendants, printable work plans and automatic daily reset.
DiscoverMaintenance
Maintenance tickets with priority, categories, photos, technician assignment and an intervention timeline.
DiscoverRestaurant & Meals
Menu compilation, meal management with swap and takeaway, floor/kitchen prints and dish selection from the Guest App.
DiscoverBeach
Beach management with zone → row → umbrella hierarchy and period bookings.
DiscoverSPA & Wellness
Treatment catalogue, drag&drop calendar, conflict prevention, gift cards and a per-person booking engine.
DiscoverInventory
Inventory & stores: goods in and out, valued stock, lots and expiry, physical stocktake and supplier-invoice import.
DiscoverCards & till
The guest's prepaid wallet and the connected till: at the bar, on the beach or at the restaurant they pay with their card, and you choose whether to draw from the prepaid balance or put it on the room.
DiscoverBanking & payments
Bank movements aligned with your invoices and supplier bank transfers straight from H-Flow, with one more confirmation before a single euro leaves.
DiscoverTax invoicing
FatturaPA e-invoicing with items, quantities and stay lines per VAT rate.
DiscoverThe platform
A solid foundation under every module
The cross-cutting capabilities that make H-Flow reliable, secure and ready to grow with you.
Security by design
CSRF on every POST, prepared statements, audit log, roles and protected sessions with timeout.
Protected access · OTP & passkey
Two-factor login with OTP via email/SMS on new devices and passwordless access with biometric passkeys (fingerprint, Face ID). Expiring codes, rate limiting, account lockout and trusted devices.
IP Guard & reputation
Guest API access protection: whitelist (incl. CIDR), blacklist and temporary bans with progressive escalation, plus IP reputation from external blacklists and a scanner guard. Fail-open: legitimate users are never blocked.
Strong confirmation for payments
Sensitive operations, like a transfer to a supplier, ask for a second factor before they go: a one-time code via app or Telegram, with a trace of who authorises.
GDPR & guest privacy
Privacy Shield (data blurring and screen lock with face recognition), action audit log and guest registration data handled with care: compliance by design.
Trilingual IT/EN/DE
Multilingual interface and content, with local date, time and currency formats per property.
Multi-property & multi-org
Multiple properties and organisations, with dedicated roles and context per user.
Cloud & PWA
Browser access, installable as an app and basic offline mode.
Built-in messaging
Transactional email with multilingual templates and asynchronous queued sending.
QR, Guest App & API
Guest access via QR, persistent session, online pre-check-in and a REST API to build your own app.
MCP Server & AI
Connect an AI assistant (Claude and compatible clients): 28 tools across 9 areas, with per-property keys and permissions. REST API v1 too.
Reports & audit
Operational statistics and action tracking for every user.
Configurable
Complete property setup: policies, age bands, ancillary services and branding.
Ready to digitalise your property?
Discover H-Flow with a free, no-commitment demo. We'll show you how to unify every department in one flow.